I need help verifying my account.

Choose this form to report issues preventing you from verifying your account or email, such as missing verification emails or invalid codes.

The Verification Form is for problems related to verifying your account or email address. These reports are prioritised to ensure you can access the platform as quickly as possible.

Common Reasons to Use This Form:

  • No Verification Email Received: You haven’t received the email required to verify your account.
  • Verification Code Issues: You’re unable to enter, retrieve, or use the verification code.
  • Email or Code Errors: The email or code provided doesn’t work as expected.
  • Access Blocked Due to Verification: You’re unable to proceed with login or access due to a verification issue.

Tip: Before submitting, check your spam/junk folder for the verification email and ensure your email address is entered correctly!

WARNING: Failure to select the correct form could lead to delayed resolution.


DO USE this form if:

βœ… You have not received your verification email.
βœ… You are unable to enter a verification code.
βœ… Your verification email is not working as expected.
βœ… You are experiencing any other verification-related errors preventing you from accessing the platform.


DO NOT USE this form if:

❌ You're experiencing general login or access issues (use the Technical Support form).
❌ You're reporting a bug or glitch unrelated to verification (use the Bug Report form).
❌ You're requesting help with setting up or managing a project (use the Project Coordination form).